Answers to the questions we hear most about delivery, moving, pricing, and more.
Once you submit a quote request or book online, our team confirms pickup and delivery details, assigns a vetted driver, and sends you confirmation with an estimated collection window. Your item is collected, safely loaded, transported, and signed for on delivery, with status updates at each stage.
Yes. Our Same-Day Delivery service covers selected UK regions for urgent items. Availability depends on your postcode and current driver capacity, so we recommend booking as early in the day as possible.
Someone authorised to release or receive the item should be present at both ends, or you can arrange a nominated contact. For business addresses, our drivers can collect from goods-in/reception with prior authorisation.
Our driver will attempt to contact you using the number provided at booking. If no one is available, we'll rearrange a new time slot; a missed-delivery fee may apply for repeated failed attempts.
Yes, bookings can be amended or cancelled free of charge up to 24 hours before the scheduled collection. Changes within 24 hours may be subject to a rescheduling fee depending on driver allocation.
Yes, packing materials including boxes, bubble wrap, furniture blankets, and tape are available as an add-on for both home and office moving bookings. Let us know your requirements when requesting a quote.
We handle both — from single furniture pieces and appliance transport to complete household moves, including disassembly and reassembly of larger items where required.
We recommend booking at least 5–7 days ahead for home moves and 1–2 weeks for office relocations, particularly for weekend slots, though we do accommodate shorter-notice moves where possible.
Yes, weekend and evening office relocation slots are available so your business operations aren't interrupted. This is one of our most requested options for offices with IT-heavy equipment.
Yes. Our teams are experienced in handling bulky furniture, appliances, and awkward items, using appropriate equipment and safe lifting techniques to avoid damage to your property.
Pricing depends on distance, item size and weight, service type (same-day, next-day, or standard), and any additional services such as packing or two-person lifts. You'll always receive a clear quote before confirming.
Quotes are based on the information you provide at the time of booking. If the actual item size, weight, or access conditions differ significantly on the day, we'll advise you of any adjustment before proceeding.
We accept bank transfer, major debit and credit cards, and invoiced payment for approved business accounts. Payment terms for business accounts can be discussed directly with our team.
Yes. We offer contract and volume-based pricing for businesses with regular B2B delivery or courier needs — get in touch to set up a business account with tailored rates.
No. Our quotes are transparent and itemised. Additional charges only apply for extras you request (e.g. packing materials) or changes such as late cancellations and failed deliveries.
Yes, all deliveries and moves are covered by our goods-in-transit insurance as standard. For higher-value items, additional cover can be arranged — just let us know the item's value when booking.
In the rare event of damage, report it to our team within 24 hours with photos where possible. Our claims process will review the case promptly and resolve it in line with our insurance terms.
Yes, our drivers and moving teams are trained in safe handling, loading, and securing techniques for fragile, valuable, and awkwardly shaped items, including proper use of straps, blankets, and padding.
All HARAL LOGISTICS drivers undergo identity verification and background checks before joining our network, and vehicles are regularly inspected to maintain safety and reliability standards.
Yes, we hold public liability and goods-in-transit insurance appropriate to our logistics and moving operations across the UK.
We provide nationwide UK coverage for next-day and standard deliveries, with same-day delivery available in selected regions. Enter your postcode on the quote page to check same-day availability.
Same-day delivery is collected and delivered within the same working day, ideal for urgent items in supported regions. Next-day delivery is collected one day and delivered the following business day, available nationwide.
Standard weekday delivery is available Monday to Saturday. Weekend home moving and office relocation slots can be arranged on request, subject to availability.
Yes, once your delivery is dispatched you'll receive status updates, and our team can provide live progress information via phone or WhatsApp on request.
We monitor routes and will proactively notify you of any significant delay caused by traffic, weather, or unforeseen circumstances, along with a revised estimated arrival time.
You can book directly through our Book a Delivery page, request a quote via our online form, or contact us by phone or WhatsApp. We'll confirm all details before your collection is scheduled.
Yes, we work with retailers, e-commerce businesses, manufacturers, and offices on recurring collection schedules and contract logistics — contact our team to set up a tailored business account.
Pickup and delivery addresses, service type, preferred date, item description, and approximate weight or dimensions. Photos of larger items help us provide the most accurate quote.
Yes, in addition to standard parcels and documents, we transport larger and bulkier items such as furniture and pallets that typically exceed standard courier size and weight limits.
Yes, our courier and B2B delivery services support both individual and company-authorised senders and recipients, with commercial invoicing available for business clients.